Service Level Agreement
We will respond within 3 business days (during business hours) of your request.
We accept inquiries in English or Japanese.
Please email your request to "aslead-support@nri.co.jp".
Business Hours
Monday-Friday, 10am-5pm JST
Our office is closed during the year-end and New Year holidays and Japanese national holidays.
Support Includes
Resolving Problems During Installation
Resolving problems during upgrades
Troubleshooting problems with app usage
Support Does Not Include
Customers without a valid license or active subscription
Beta or development releases
Assistance with the following
Apps developed by non-NRIs
Using a Jira version not supported by this application
Problems outside the scope of the app (e.g., problems on the GitLab side)
Requests in languages other than English or Japanese