Service Level Agreement

Owned by Ayako Nakanishi

Last updated: 2022/03/24

1 min read

We will respond within 3 business days (during business hours) of your request.

We accept inquiries in English or Japanese.

Please email your request to "aslead-support@nri.co.jp".

Business Hours
Monday-Friday, 10am-5pm JST

Our office is closed during the year-end and New Year holidays and Japanese national holidays.

Support Includes

Resolving Problems During Installation
Resolving problems during upgrades
Troubleshooting problems with app usage

Support Does Not Include

Customers without a valid license or active subscription
Beta or development releases
Assistance with the following
Apps developed by non-NRIs
Using a Jira version not supported by this application
Problems outside the scope of the app (e.g., problems on the GitLab side)
Requests in languages other than English or Japanese